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Sofiyska Voda Launched Its New Web Site

03 November 2008

​The new Web site created by the professionals at BSH (Bulgarian Software House) - one of the leading Microsoft Certified Partners in Bulgaria, is focused entirely on the thousands of customers of Sofiyska Voda PLC and offers them detailed information about the company and its services presented in a stylish and beautiful design. But first and foremost sofiyskavoda.bg provides a rich functionality to its visitors. Whether you have created an account or not you can accomplish a lot of tasks on-line – you can check and pay your bills, send self–reports for your monthly water usage or just ask a question through the Web site.

All Necessary Information for All Visitors

The Web site provides a detailed description of the company’s services accompanied by the necessary application forms for download. The visitors can subscribe for e–mail notifications about forthcoming scheduled repairs or find current information about them and any emergency repairs on–line. Journalists can subscribe to the newsletter of Sofiyska Voda press center. Every visitor of the Web site can leave a comment, share his or her opinion and ask questions directly through sofiyskavoda.bg.

Everyone who wants to join the company can check for appropriate open positions or internship programs, additionally he or she can apply on–line or inform a friend about current job offers.

Easy Registration and Enriched Functionality

The Web site users can easily create their own profile in the system. Once registered, they can associate different customer ID’s to their profile. Afterwards they will have access to detailed information about their bills and invoice history. They can use the on-line functionality for self–reporting and get detailed history of previous reports either sent on–line by them or reported by collectors. The users can pay their bills via the Web site using the services of ePay, Transcard or еBg.

Usability and Accessibility

To ensure the quality of provided information and functionality, the Web site has passed several tests and assessments at each stage of its realization – design, development and content publishing. The site’s usability and accessibility have been guaranteed by the skilful assistance of Lucrat’s usability professionals.

The Web site is integrated with the existing systems of Sofyiska Voda and the billing and customer information is updated every day. The developed system is handy and useful not only to the customers but also to the employees of Sofiyska Voda. It provides them with an easy and convenient interface for Web site content management. The technology is based on Windows SharePoint Services.

The Future

The launch of sofiyskavoda.bg isn’t the end of the endeavor, but only the first step. The second stage of this ambitious project is in progress. In the forthcoming months a new billing functionality will be developed with enhanced security so the Web site users will get even better service.

Bringing meaningful change, document and knowledge sharing, and seamless process automation is our commitment to customers!